Terms of Service (Emberstead Studio)
Effective date: 22 February 2026
These Terms of Service (“Terms”) apply to your use of this website and to any enquiry, booking, or purchase of services from Emberstead Studio (“we”, “us”, “our”).
By using this website, submitting an enquiry, booking a call, or purchasing services, you agree to these Terms.
1. About us
Trading name: Emberstead Studio
Legal status: Sole trader
Owner: Tiarnan O’Neill
Business address (for written correspondence):
8 Corlat Drive,
Whitecross,
Armagh,
BT60 2SP,
United Kingdom
Email: tiarnan@embersteadstudio.com
Phone: 07754 323 289
2. Our services
We provide business setup and website services including, where applicable:
Clarity calls and written roadmaps
Launch Foundations support (“Get Sorted Week”)
Shopify website builds and store setup
Launch support and handover guidance
One-off fixes and improvements (quoted separately)
Platform note: Our standard builds are delivered on Shopify. If a client is already using another platform and wants to move to Shopify, we may provide guidance or support where agreed in writing.
Specific deliverables, timelines, inclusions and exclusions will be described on our website and/or confirmed in writing (email, proposal, invoice, or agreed summary) (the “Scope”).
3. Enquiries and discovery calls
Enquiries and discovery calls are used to understand your goals and confirm whether we are a good fit. A discovery call does not create a binding agreement to provide Services.
A binding agreement is formed only when the Scope is agreed in writing and payment terms are accepted (for example via invoice payment, written confirmation by email, or another agreed method).
4. Proposals, scope and changes
4.1 Scope
The scope of work will be agreed in writing before work begins.
4.2 Changes / out-of-scope work
If you request work outside the agreed Scope, we may provide a revised quote, add-on fee, and/or revised timeline. We are not obligated to complete out-of-scope work until it is agreed in writing.
5. Client responsibilities
To deliver the Services on time, you agree to:
provide requested content, access, feedback and approvals in a timely manner;
ensure you have the rights to use any content you supply (images, logos, text, brand names, etc.);
review work promptly and communicate changes clearly;
maintain access to third-party accounts required for the project (where applicable).
Timelines and responsiveness: Where a timeline is dependent on client feedback and access, delays in providing information or approvals may delay the project timeline. If the project requires fast turnaround, we may specify response windows in writing.
6. Fees and payment
6.1 Pricing
Prices are shown on the website as fixed pricing, “from” pricing, or provided by quote. All prices are in GBP (£) unless stated otherwise.
6.2 Payment terms
Payment terms (including deposits or staged payments) will be stated on your invoice or agreed in writing. Work may not begin until the agreed initial payment is received.
6.3 Late payment
If payment is overdue, we may pause work until the account is brought up to date and timelines may be adjusted accordingly.
6.4 Chargebacks
If a payment is reversed or charged back without first contacting us to resolve the issue, we reserve the right to pause work and require payment to be brought up to date before continuing.
7. Cancellations and refunds
Cancellations and refunds are handled under our Cancellation & Refund Policy (available on this website).
Where Services are custom and time-based, refunds may be limited once work has started, and we may retain amounts that reflect time already spent and/or costs already incurred.
8. Intellectual property
8.1 Your materials
You retain ownership of materials you provide to us.
8.2 Our materials
We retain ownership of our tools, templates, methods, systems and know-how used to deliver the Services.
8.3 Deliverables
Upon full payment, you receive a licence to use the final deliverables provided to you for your business purposes.
Unless agreed otherwise in writing, we may showcase non-confidential work in our portfolio (for example, screenshots of a website build). If you require confidentiality, you must notify us in writing before work begins.
9. Third-party platforms and services
Your project may involve third-party platforms and tools (for example: website platforms, domain registrars, payment processors, email services, plugins, apps, or analytics tools).
You are responsible for third-party subscriptions, fees, account setup, verification, and compliance. We are not responsible for outages, policy changes, verification delays, account limitations, or issues caused by third parties.
10. No guaranteed results
We do not guarantee specific outcomes such as sales, revenue, follower growth, ad performance, SEO rankings or conversion rates. Results depend on factors outside our control, including your offer, product-market fit, pricing, traffic, and ongoing operations.
11. Confidentiality
We will treat non-public business information you share with us as confidential and will not share it without permission, except where required by law or where necessary to deliver the Services (for example, working with agreed third-party tools).
12. Limitation of liability
To the maximum extent permitted by law:
We are not liable for indirect or consequential losses (including loss of profit, revenue, business, goodwill or data).
Our total liability for any claim related to the Services will not exceed the total amount paid by you for the specific Services giving rise to the claim.
Nothing in these Terms limits liability where it cannot legally be limited (for example, fraud).
13. Website use
You agree not to misuse the website, attempt unauthorised access, or interfere with the website’s operation.
14. Changes to these Terms
We may update these Terms from time to time. The version posted on the website will apply from the effective date shown above.
15. Governing law
These Terms are governed by the laws of Northern Ireland / United Kingdom, and the courts of Northern Ireland will have jurisdiction over any disputes (unless otherwise required by law).